Shipping and Returns

How you want to receive your order

In Italy you choose between three shipping options.

  • InPost, to a locker or pick-up point: 3.90 euro. Free from 49 euro. Delivery in 2-5 working days.
  • Standard to your address: 6.50 euro. Free from 69 euro. Delivery in 4-6 days.
  • Priority express to your address: 6.90 euro. Delivery in 2-4 days.

We ship within 24-48 hours, then delivery depends on the courier.

To the other European countries where we ship, express delivery to your address costs 9.90 euro. It is free from 89 euro. Greece and Switzerland ship free from 99 euro. Malta costs 14.90 euro and ships free from 149 euro.

In France, Belgium, the Netherlands, Luxembourg, Spain, Portugal and Poland you can also pick InPost. You collect the parcel at a locker or pick-up point: 6.90 euro, free from 49 euro. In France, Belgium and Luxembourg you will see these points as Mondial Relay.

The threshold applies to the total you pay, after discounts. You see the delivery times for your country at checkout, next to each shipping option.

Shipping and Returns

INVOICE
As a rule the invoice does not travel inside the parcel. We only put it in when the carrier or customs ask for it.

If you need the invoice, write to support@individualsocks.com. Your email should include:

  • the order number;
  • company name, or first and last name;
  • full address, with postcode, city and country;
  • VAT number and tax code;
  • the recipient code (codice univoco), or the certified email address (PEC) instead.

The recipient code only applies in Italy. From abroad it is not needed: your company details and the VAT number of your country are enough.

SHIPPING DATE
Orders are shipped by WWW.INDIVIDUALSOCKS.COM from Monday to Friday, 9:00-17:30. Orders placed on Saturday and Sunday are processed from the following Monday morning. We hand the goods to the courier within 24 hours of the order. Delivery times then depend on the courier and on the shipping option you chose. For deliveries to Sicily, Sardinia and places that are hard to reach, times may be longer.

AUTHORISED DELIVERY
When goods sent by "Tracked express" arrive, Customers are asked to inspect the parcel carefully before signing as proof of delivery. WWW.INDIVIDUALSOCKS.COM packages are carefully wrapped and sealed with adhesive tape. If for any reason the package looks tampered with, or the tape is not intact, Customers are asked to sign for it with reservation, or to refuse delivery. If delivery has been accepted with an unauthorised signature, or if there is evidence that the parcel has been tampered with, Customers are asked to report it immediately to the local carrier office and to contact our customer service at: support@individualsocks.com. Tracking of standard shipments is limited to delivery at the address given in the order. If for any reason the shipment cannot be delivered successfully to the address provided by the Customer in the commercial contract, the parcel may be returned to sender at the Customer's expense. Such amounts will be deducted from any refund owed to the Customer by WWW.INDIVIDUALSOCKS.COM.

DELIVERY OF THE ORDER
All Customers who place an order enter into a commercial relationship with WWW.INDIVIDUALSOCKS.COM and therefore undertake to accept delivery of their parcel. If for any reason the Customer refuses delivery of the shipment or asks for it to be returned to sender, every shipping cost charged to WWW.INDIVIDUALSOCKS.COM will be deducted from any refund owed to the Customer.


RIGHT OF WITHDRAWAL

All our products are personalised. The return applies all the same: with Individual Socks you buy without risk, and you have 14 days to make a return.

If the Customer is a “Consumer”, as defined in article 3 of the Italian Consumer Code, they are entitled to the rights set out in art. 64 of the Italian Consumer Code as amended by EU directive 2013/83, within the limits of that legislation, and therefore have the right to withdraw from the Purchase Contract for any reason, without explanation and without any penalty, in the ways set out below. Withdrawal may cover all (Total Withdrawal) or only part of the Products purchased by the Consumer (Partial Withdrawal). The right of Withdrawal is exercised by sending - within 14 (fourteen) working days from the date the Products are received - a communication by registered letter with return receipt addressed to: INDIVIDUALFIRST - Società a Responsabilità Limitata Semplificata, Via delle Rose 16 - 24060 Cenate Sopra (BG), Italy

Or by sending an email to: support@individualsocks.com

The goods must then be returned by the Customer, to the same address, within 14 days of the date on which they gave notice of their intention to exercise the right of withdrawal. INDIVIDUALSOCKS will only accept returns of goods in good condition and in their original packaging, with the order number stated in the parcel.
The Withdrawal Period expires after 14 days:

  1. a) in the case of an order for a single Product, from the day on which you, or a third party other than the carrier and designated by you, take physical possession of the Products;
  2. b) in the case of a Multiple Order with separate deliveries, from the day on which you, or a third party other than the carrier and designated by you, take physical possession of the last Product; or
  3. c) in the case of an order for the delivery of a Product consisting of multiple lots or pieces, from the day on which you, or a third party other than the carrier and designated by you, take physical possession of the last lot or piece.

Effects of withdrawal

If they withdraw from the contract for the purchase of a product through WWW.INDIVIDUALSOCKS.COM, Customers will be refunded all payments they have made to us, including delivery costs (including supplementary costs), without undue delay and in any case no later than 14 days from the day we are informed of the decision to withdraw from the contract. Such refunds will be made using the same means of payment used for the initial transaction, unless otherwise expressly agreed.

The refund may be withheld until the goods are received, or until Customers have shown that they have sent the goods back.

Returns must be sent to the following address: INDIVIDUALFIRST - Società a Responsabilità Limitata Semplificata, Via delle Rose 16 - 24060 Cenate Sopra (BG), Italy, without undue delay and in any case within 14 days from the day on which Customers gave notice of withdrawal from this contract.

Always put the order number in the parcel. Without it we cannot tell whose return it is.

The direct costs of returning the goods (shipping and/or packaging) are always borne by the Customer.